Rs99 Store aims to enhance customer experience by formulating customer-centric policies. These policies are designed to address any issues that may arise during transit or delivery. Customers are encouraged to familiarize themselves with these guidelines to ensure a seamless and enjoyable online shopping journey with Rs.99 Store.
Rs99 Store is an online shopping portal that sells various products at affordable prices. However, during transit and delivery, some problems can occur. In such rare scenarios, the customer should follow the provided rules and guidelines for a smoother and more pleasant online shopping experience with the Rs99 Store.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or a product that is not working.
- Received a different item from what has actually been ordered(difference in color, size, design, or the entire item
- Complaints should be raised within 24 hours of receiving the parcel.
- Orders with applied coupon codes are non-returnable, except for manufacturing defects (replacement only).
How to Return an Item?
Customers must ship returned products to our registered address: rs.99 Store, Kanchana Bihari Marg, Subash Nagar, Kalyanpur (East), Lucknow, Uttar Pradesh 226022” Shipping charges are non-refundable, and Customers bear the cost of return shipping, except for defective products.
Refunds
Guidelines and Rules for easy returns and refunds:-
- Courier charges to return the item will not be refunded by Rs.99 Store
- The product should have all its original packaging, labels, barcodes, and tags intact. Otherwise, it will get rejected.
- If a replacement of the product is unavailable only then, the Rs.99 Store will refund the paid amount to the customer.
- Once the 7-day return window is closed, the Rs.99 Store will be no longer liable to pay or replace the item in any circumstances.